Effective Date: 01/04/2024
Thank you for shopping at Fashion Fusiion! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help with our straightforward return policy.
1. Eligibility
1.1. You may return eligible items within 7 days of receipt for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Non-Returnable Items
2.1. Certain types of items are not eligible for return, including:
– Personalized or customized items.
– Items marked as final sale or clearance.
3. Return Process
3.1. To initiate a return, please follow these steps:
– Contact our customer service team at info@fashionfusiion.com within 7 days of receiving your order to request a return authorization (RA) number.
– Pack the item securely in its original packaging (if possible) and include the RA number prominently on the package.
– Ship the item back to the address provided by our customer service team. Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error (e.g., wrong item sent, defective product).
4. Refunds
4.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
4.2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] business days.
5. Exchanges
5.1. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.
6. Damaged or Defective Items
6.1. If you receive a damaged or defective item, please contact us immediately at info@fashionfusiion.com with details and photos of the issue. We will arrange for a replacement or refund as soon as possible.
7. Contact Us
7.1. If you have any questions about our Return Policy, please contact us at info@fashionfusiion.com.
8. Updates to This Policy
8.1. We reserve the right to update or modify this Return Policy at any time without prior notice. Changes to the Return Policy will be effective immediately upon posting on the Site. Please review this Return Policy periodically for any updates.
By placing an order with Fashion Fusiion, you agree to abide by the terms and conditions outlined in this Return Policy.
